At Cloud1Server, we strive to provide exceptional services and customer satisfaction. However, we understand that circumstances may require cancellations. This Refund Policy outlines the terms and conditions under which refunds are issued for our web hosting and domain services.
1. Money-Back Guarantee
- Hosting Services: We offer a 24-hours money-back guarantee for all our shared hosting, VPS hosting, and cloud hosting plans.
- Exclusions: The following are non-refundable:
- Domain registration, renewal, and transfer fees.
- Add-ons or third-party services.
- Setup fees, if applicable.
- Accounts terminated for violating our Terms and Conditions.
2. Eligibility for Refunds
To qualify for a refund:
- The refund request must be submitted within the money-back guarantee period.
- You must not have violated our Terms and Conditions.
3. How to Request a Refund
To request a refund:
- Contact our support team at support@cloud1server.com or via your account dashboard/contact form.
- Provide your account details and the reason for cancellation.
- Refunds will be processed within 7-10 business days after approval.
4. Cancellation of Services
- If you cancel services after the money-back guarantee period, no refund will be issued.
- For auto-renewal cancellations, you must disable auto-renewal in your account settings before the renewal date.
5. Refund Method
Refunds will be issued using the original payment method. If the original payment method is no longer available, please contact support for alternatives.
6. Special Cases
Refunds for unforeseen circumstances, such as accidental purchases or technical issues, will be reviewed on a case-by-case basis. Cloud1Server reserves the right to approve or deny such requests.
7. Non-Refundable Services
The following are strictly non-refundable:
- Domain services (registration, renewal, and transfer).
- Custom server configurations.
- Managed Services
- SSL certificates once issued.
8. Changes to Refund Policy
Cloud1Server reserves the right to update or modify this Refund Policy at any time. Changes will be communicated via email or website announcements.
9. Contact Information
For refund requests or inquiries:
Cloud1Server Support Team
Email: support@cloud1server.com
By using Cloud1Server services, you agree to this Refund Policy. If you have further questions or concerns, feel free to reach out to our support team.